Job description

Nevco Service Support Technician II

Nevco Sports, the world's leading supplier of integrated display and scoring systems is looking to supplement the Customer Service team with a Support Technician at its Service Department in Greenville, IL. Nevco is the largest privately held manufacturer of LED scoreboards, message centers and video displays in the world. Nevco has an 85 year tradition of quality and innovation.

Requirements:

· Successful candidates should be motivated to learn product lines (2-Year tech degree or equivalent experience a plus)

· Strong discipline and problem solving skills with aptitude to troubleshoot technical issues

· Patience and tactfulness to collaborate with customers that are experiencing problems and may be upset or in stressful situations with emphasis on simplifying and enhancing customer experience

· Experience with office equipment, including computer and standard office software (MS Office)

· Excellent verbal and written communications skill required

· Interpersonal skills to work effectively with co-workers

· Valid driver’s license and acceptable driving record is a must

· Willingness to travel as needed for field service

· An interest in sports a plus

Scope of Responsibility:

· Answer customer calls, resolve issues and conduct training remotely (by phone and remote PC session)

· Create and update issues in service ticketing system

· Take ownership of assigned tickets and follow-up through to resolution

· Self-learning product knowledge to become an in-house technical expert

· Occasional field service onsite at stadium customer locations (current passport a plus)

· Provide constructive feedback of issues

Physical Requirements:

· Must be willing to learn safe operating for lift equipment at elevation (experience is a plus)

· Must be able to work safely in varying weather conditions to troubleshoot and repair onsite video/scoreboard equipment

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1-2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Greenville, IL 62246: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $19.89 - $23.95 per hour

Expected hours: 35 – 45 per week

Benefits:

• Paid time off

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to Relocate:

• Greenville, IL: Relocate before starting work (Required)

Work Location: In person